I added a user to Jira and added her to the service desk group. She received the invite, created a password, but it shows that her invitation is still pending. Also, others are not able to assign her tickets. Anyone have suggestions on how to troubleshoot?
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After a user accesses the instance, it should show the last day they accessed the site.
Can you please go to her profile and check if it shows the "Last seen on" for Service Desk?
Is she able to access the project and other features normally?
Just to make sure we are on the same page, is she logging in on xxxxxx.atlassian.net or https://xxxxxx.atlassian.net/servicedesk/customer/portals?
Can you ask her to login using another browser or incognito mode? This is just to make sure she is using the correct account to log in.
Have you tried to delete her account and add again?
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