Why does Jira servicedesk sends notifications to customers with long delays?

We are having a lot of servicedesk projects and we are having problems with the notifications to our customers. All notifications to customers are not send directly but kept until the evening and send all together. But that's not what we want of course. 

Where do I change this setting? So that customers are informed directly?

1 answer

0 vote
Jack Brickey Community Champion Aug 22, 2017

Server or cloud? This sounds like a mail system issues vs. JSD. I would suggest checking that first. I don't know of any JSD configuration that controls timing of notifications. 

Server version. But do you mean in Jira mail settings or outside jira?

Jack Brickey Community Champion Aug 22, 2017

outside of JIRA, i.e. your mail server. You should check the timestamp of when the notification hits your mail server vs. when the notification event occurred in JSD then finally with the receipt by customer.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

498 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you