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We are having a lot of servicedesk projects and we are having problems with the notifications to our customers. All notifications to customers are not send directly but kept until the evening and send all together. But that's not what we want of course.
Where do I change this setting? So that customers are informed directly?
outside of JIRA, i.e. your mail server. You should check the timestamp of when the notification hits your mail server vs. when the notification event occurred in JSD then finally with the receipt by customer.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read more...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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