Why do I receive a notification when issue changes it state?

informaticaccpe July 1, 2015

Hello,

I have modified my default notification schema to notificate only when a Issue is resolved, is commented or is created. But despite of this my clients receive a notification when the issue change its state from example from "Waiting for support" to .

A "Generic event" is launched in every transition. But as you can see in my notification scheme "Generic event" hasn't notifications enabled.

What Am I doing wrong?

 

 

 

3 answers

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2 votes
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Udo Brand
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July 1, 2015

Take a look at that transition where you received a notification from. Look which event is fired in that transition.

Udo Brand
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July 1, 2015

And which event is fired in all those transitions?

Udo Brand
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July 1, 2015
Udo Brand
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July 1, 2015

So you have beside your JIRA notification also Service Desk notification enabled.

Udo Brand
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July 1, 2015
Timo Pitkäranta July 1, 2015

I suggest you to go to vote for following feature: https://jira.atlassian.com/browse/JSD-914 Notification schemes do not affect customers

Udo Brand
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July 1, 2015

Good point Timo, thanks

informaticaccpe July 1, 2015

Chaging the status name works, It's an ugly workaround but it works. Thanks for your help!

1 vote
molly park July 1, 2015

Hi Marc,

I reported this issue also.  Please vote for my request to have this fixed.

https://jira.atlassian.com/browse/JSD-2009

0 votes
molly park July 1, 2015

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