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Why do I receive a dead link for customer feedback?



I just enabled customer feedback. After resolving an issue I receive the correct Mail with the feedback question in it. When clicking on the question a dead link (404) appears.

What can be the problem?     

1 answer

0 votes

Hi Benjamin,

Welcome to Atlassian Community!

Just for us to better understand and help you with this issue, I will make some questions:

  • Is this happening for any user or customers who receive the satisfaction email?
  • Have you tried using another browser?
  • Is it happening to notifications for all tickets that are closed or only some of the tickets?
  • If possible, send us a screenshot of the error.




1. yes

2. yes

3. it happens for all the tickets


I just realized that there is the same error with the account verification mail now.






I changed some things in project roles. Now when following the feedback link only customer portal opens (when logged in as customer) and no feedback is tracked. When the customer is not logged in, there's still the dead link.

Can you please let me know if this is a next-gen or a classic Service Desk project?

Can you disable and enable the CSAT again to test?

I see that the error is in another language, did you also change the language of the project? If so, can you please confirm if the survey was translated?

Thanks for your help! Something was wrong in the Base-URL. Problem fixed now.

Like Angélica Luz likes this

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