When I click the Create KB Article button in JIRA Service Desk I get the error, "No permission to create pages in space userguide." ("userguide" is the name of the linked Confluence Space.)
I can go directly from Service Desk to Confluence (same account) and create a Page in the userguide Space.
I got an answer from Atlassian Support that helped resolved this issue for us.
We use OAuth as authentication between JIRA and Confluence (in the Application Links setup), but had missed that on the Confluence side, we had to enable "Allow user impersonation through 2-Legged OAuth" or specify a user in "Execute as" in the incoming authentication tab.
We enabled "Allow user impersonation through 2-Legged OAuth", and the link between Service Desk and the Confluence KB now works like a charm:
Based on the support I received, I found the following documentation about integrating JIRA Service Desk with Confluence, that describes this requirement:
Because your account does not have permission to create/edit pages in that space.
Being an administrator gives you system admin rights, it's nothing to do with your rights over the actual content . "Admin can do anything" is an absolutely terrible security model and Atlassian have rightly avoided it. As an admin, you can give yourself the permissions to create/edit.
Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot