I recently installed the IT service desk starter license as an add on to our Commercial Jira installation on our Server. I'm an admin for the main Jira installation and the IT service Desk, although I don't run the IT installation.
I'm not named as project or component lead on anything to do with the IT Service desk project, but when workflow transitions are made these appear to be automatically attributed to me (see below example from a typical ticket - I had nothing to do with the list of transactions shown!
The workflow for this specific task is the default "IT service request fulfilment workflow", which i've checked but couldn't see anything obvious in the transitions which would allocate this to me.
This has always bugged me and can be confusing to others. I wish that Atlassian would provide a means of changing any ‘system/automated’ notifications so they appear as coming from the system. I considered resolving by creating a special user account “JSD.firstname.lastname@example.org” but couldn’t justify the value. I expect there is a suggestion open w/ Atlassian and will search and add here if I find it.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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