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Why are there both "Support" and "Support Issue" types in jira service desk?

gbh2930
gbh2930 February 16, 2018

When I go into a "Modify Issue Type Scheme" screen, I see a list of all the possible issue types.

Most of the available issue types are distinct but I am confused by 2 issue types called "Support" and "Support Issue". Why would there be 2 fundamental issue types with such similar names? Is there some historical reason that I'm not aware of?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 16, 2018

One of your admins has added a second one for some reason.

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