Why are random customers are showing up under Collaborators? What does this give them access to? I believe it means they can see Internal comments on issues? Why are some seemingly random people showing up there?
The default is that customers added via People > Customers get given a an account but are not put into the jira-users group. (Rather confusing that you can have a user that isn't a user, I know!)
Perhaps someone changed the default on your site? I don't know where a setting that would specify a default group given to customers. You certainly don't want them in jira-users.
We have created a few users via the Customers tab in Service Desk. I did not realize that was adding the users to the jira-users group! We did not want them in that group. Apparently Collaborators will show any jira-users that are not Service Desk agents (which makes sense considering the role of the Collaborator inside an organization). Is there a way to add a Customer in SD and not have them added to the jira-users group? There probably is but I haven't looked yet.
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