Why I can't see issues raised by a customer as an administrator? Edited

As easy as that,

I'm a jira-administrator and I can't see any issue in queue raised by customers.

The issue exists because the customer can see their own issues.

What's happening? How can I solve this?

2 answers

0 vote

Hi Jose,

 

So when you filter the results for that project, you don't see anything?

Are you able to use the Permissions Helper that might tell you why you cannot see them?

You'll need to make sure that you're also added to the project as well as having Browse Permissions; jira-administrator may not be enough.

Regards,

Shannon

None of that worked, at the end we determined that the database had been corrupted and created a new one.

Thanks for your time and regards,

José Jiménez.

0 vote
Susan Hauth Community Champion Jan 17, 2018

Hi Jose,

Being a jira-administrator doesn't necessarily mean you can see Queues.  Queues are ONLY visible if you're an agent for the given project.

Susan

I was an agent for the project, it just stopped working suddenly without chaning any administrative option.

At the end, we determined that the DB had been corrupted and created a new one.

Thanks for your time anyways and regards,

José Jiménez.

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