As easy as that,
I'm a jira-administrator and I can't see any issue in queue raised by customers.
The issue exists because the customer can see their own issues.
What's happening? How can I solve this?
So when you filter the results for that project, you don't see anything?
Are you able to use the Permissions Helper that might tell you why you cannot see them?
You'll need to make sure that you're also added to the project as well as having Browse Permissions; jira-administrator may not be enough.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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