Why I can't see issues raised by a customer as an administrator?

Antoni Frau January 17, 2018

As easy as that,

I'm a jira-administrator and I can't see any issue in queue raised by customers.

The issue exists because the customer can see their own issues.

What's happening? How can I solve this?

2 answers

0 votes
Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 17, 2018

Hi Jose,

Being a jira-administrator doesn't necessarily mean you can see Queues.  Queues are ONLY visible if you're an agent for the given project.

Susan

Antoni Frau January 18, 2018

I was an agent for the project, it just stopped working suddenly without chaning any administrative option.

At the end, we determined that the DB had been corrupted and created a new one.

Thanks for your time anyways and regards,

José Jiménez.

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 17, 2018

Hi Jose,

 

So when you filter the results for that project, you don't see anything?

Are you able to use the Permissions Helper that might tell you why you cannot see them?

You'll need to make sure that you're also added to the project as well as having Browse Permissions; jira-administrator may not be enough.

Regards,

Shannon

Antoni Frau January 18, 2018

None of that worked, at the end we determined that the database had been corrupted and created a new one.

Thanks for your time and regards,

José Jiménez.

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