Why Are CC'd Email Recipients not Showing up as Participants?

 

I did a test from a gmail account and CC’d another gmail address I have.  The issue showed up without the CC’d recipient so I can’t add a Customer Comment that will go to both the Issuer and the CC’d participant since they didn’t show up as a participant.

 

Thanks,

 

Brian Parris
Sr. Manager – IT Applications

 

 

XOOM Energy, LLC  

1 answer

1 accepted

0 votes

Hi Brian, 

That's most likely because your customers don't have sufficient permissions to share their requests with other customers.  Go to Project Settings -> Customer Permissions to check that.

You can find more information on configuring your customers' permissions in this documentation. Also check out this documentation on adding request participants.

Thanks Ivan,

 

I realized this only occured from my gmail testing but as long as it is from our company domain it works fine.

 

Cheers,

Brian

Ivan Tovbin Community Champion Dec 29, 2017

Yeah, that also can be the reson for this. Even if you have all your customer permissions set up right, if the copied person doesn't have access to your project (by not being a registered customer for example) then he won't be added to issue's 'Request Participants' field.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

662 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot