I did a test from a gmail account and CC’d another gmail address I have. The issue showed up without the CC’d recipient so I can’t add a Customer Comment that will go to both the Issuer and the CC’d participant since they didn’t show up as a participant.
Sr. Manager – IT Applications
XOOM Energy, LLC
That's most likely because your customers don't have sufficient permissions to share their requests with other customers. Go to Project Settings -> Customer Permissions to check that.
Yeah, that also can be the reson for this. Even if you have all your customer permissions set up right, if the copied person doesn't have access to your project (by not being a registered customer for example) then he won't be added to issue's 'Request Participants' field.
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