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Which type of user can fill in a request in Jira Service Desk? Edited

For Log in an incident in Jira Service Desk, does the person need to be an agent (paid user)? 

1 answer

Hi Anne-Marie,

you don't have to be an agent for this. A being "customer" is enough to create a request in the customer portal, depending on your setup this can mean with or without logging in. Have a look at the "customer permissions" and the permission scheme of a service desk project to get a hang of it (doc: Managing access to your service desk).

Best, Max

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