you don't have to be an agent for this. A being "customer" is enough to create a request in the customer portal, depending on your setup this can mean with or without logging in. Have a look at the "customer permissions" and the permission scheme of a service desk project to get a hang of it (doc: Managing access to your service desk).
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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