I need an add-on that will allow me to find out how much each Helpdesk individual has been spending on their tickets combined for a week. Do any do this or is JIRA service desk not able to allocate this information for me? I need to be able to run a report that says something like this:
John Smith 42 hours 2 minutes
Jane Doe 40 hours 18 minutes
Lewis Song 32 hours 58 minutes
Billy Joe 27 hours 29 minutes
Henry Flag 45 hours 32 minutes
Also, If I have more then one user working on a ticket can their time be applied as they input it?
John Smith worked 20 minutes on SR-3242 and Jermey Fish worked 30 minutes on SR-3242.
So John Smith is recorded 20 minutes and Jermey Fish is recorded 30 minutes.
xPort - Custom Worklog Export for JIRA provides the possibility to create custom worklog reports for a custom JQL in a given time period and to export it to Excel in your CI.
If you have any questions regarding to this, please feel free to contact us directly via email to atlassian-marketplace(at)decadis.de
With best regards
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