Which add-on will allow me to see each users total time spent for a week (more or less) on tickets?

I need an add-on that will allow me to find out how much each Helpdesk individual has been spending on their tickets combined for a week. Do any do this or is JIRA service desk not able to allocate this information for me? I need to be able to run a report that says something like this:

John Smith 42 hours 2 minutes

Jane Doe    40 hours 18 minutes

Lewis Song 32 hours 58 minutes

Billy Joe      27 hours 29 minutes

Henry Flag 45 hours 32 minutes

 

Also, If I have more then one user working on a ticket can their time be applied as they input it? 

i.e.

John Smith worked 20 minutes on SR-3242 and Jermey Fish worked 30 minutes on SR-3242.

So John Smith is recorded 20 minutes and Jermey Fish is recorded 30 minutes.

2 answers

0 vote
Jack Brickey Community Champion Aug 02, 2017

you can try out Time Reports

you should never have more that one person working an issue (you can only have one Assignee) especially if tracking time is important to you. I recommend creating sub-tasks. 

Hi,

xPort - Custom Worklog Export for JIRA provides the possibility to create custom worklog reports for a custom JQL in a given time period and to export it to Excel in your CI.  



If you have any questions regarding to this, please feel free to contact us directly via email to atlassian-marketplace(at)decadis.de

With best regards

Nicolas 
DECADIS AG

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