Where is the settings tab and Agent config in Service Desk

Just installed Service Desk on Production after testing and the "Settings"button is gone. I do not see a way to set up the email queue and there Agent management is gone as well...

4 answers

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Just a thought, Ben, but do you have rights to administer this project in Production? Settings would require project admin rights. 

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Hi Charles,

 

Yes, I am the lead on this project and an admin on the JIRA instance. I actually just created the project to use with Service Desk. I am checking with my Sys Admin to see if there was anything odd about the install.

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I have the exact same problem.  Was this ever resolved?

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We resolved it by upgrading our JIRA version. Service desk 2.0 was not combatible with our current version. We upgraded to 6.3.6.

 

-Ben

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