There is a document stating that you can create linked issues in automation but the option is not available on service desk server 3.9.1
Cloud and Server divergence is increasing, and Atlassian have at least been honest in telling us that it's going to happen.
But I'm totally with you on the fact that that is a really poor decision. I'm ok with "Cloud is always ahead of server", as long as server will get the stuff we see on Cloud (and ideally quite quickly), but we now know the two products are going to diverge and that's simply a monumental PITA. Both systems are getting improvements the other one needs as well.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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