Where are the permissions for "WHO" can invite customers?

I thought it would be under permissions, but I can't seem to find this particular setting.

I need to limit "who" can add customers to my CS project to just myself and one other person.



3 answers

1 accepted

0 votes
Answer accepted

Hi Rosa,

That's not a specific permission:

By default, project administrators can add agents from other projects to the project. Jira administrators can add anyone to the project.

If you want to limit this to two people you'll need to limit who is a Project admin.  You may also want to create a Suggestion ticket on JAC to have this capability added.  Once you do that post the link on this thread so the community can vote on it to add impact.



0 votes
Susan Hauth Community Champion Sep 29, 2017

Hi Rosa,

All of this permissions is set up under Applications - JIRA Service Desk - Configuration.  Unfortunately there is nothing to stop Agents from creating customers (something I believe is missing), however you can restrict the set up of Organizations to non-agents.

Hope that helps and please mark answered if it does


Thanks for the info Susan. I'll mark as solved...  but I think I'd like a suggestion JIRA Cloud ticket opened. I'm surprised this isn't an permission that can be controlled.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

386 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you