Where are "involved people" stored in Service Desk?

 Is it some kind of system custom field? Does anyone know the name of that field?

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Sounds like "Request Participants."

If you want to loop people in, add them as Request Participants.  Oddly, the field is not present when you create a request, but you can go back and edit it to add them.

Thanks, that is exactly what I was asking.

And yeah, when you editing the issue in JIRA as an agent it is rather obvious. But there is nothing about it in documentation and when I tried to locate it from the customer portal point of view, there is no "involved people" custom field in the system wink

It's not really a custom field - it's more of a property added by the Software application (doesn't really help you with an answer, but it's an explanation of why you don't see it as a field)

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