Thanks, that is exactly what I was asking.
And yeah, when you editing the issue in JIRA as an agent it is rather obvious. But there is nothing about it in documentation and when I tried to locate it from the customer portal point of view, there is no "involved people" custom field in the system
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs