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Where are SLA met and Not met recorded

Deleted user March 6, 2019

Hi All,

I trying to find out where/what field in the database that records the SLA met or Not met.  We export the information into Power BI and I want to use this field to enable me to work out what the percentage of SLA met is and need to know what field this is recorded in.

regards

Gareth Toon

 

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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March 6, 2019

Hi Gareth,

You can find the information about SLAs on this page here: https://confluence.atlassian.com/servicedeskcloud/using-jql-queries-specific-to-slas-844628670.html

There are details on how to fetch issues based on goals breached or not.

Ravi

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