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When we create a customer in Jira Service Desk, can we set the language of the invitation email?

Hello Community,

When we create a customer in Jira Service Desk, is there a way we can set the language of the invitation email?

Thanks!

 

Gabriel

1 answer

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Answer accepted

Hi Gabriel,

You can translate the notification directly on Project settings > Customer notifications > Customer invited > Edit.

Other notifications can have more than one translation, it can be set on Project settings > Language support, but in this case, the customer account already exists and the system knows what language the customer has set on their profile on the customer portal, so if they set Spanish, they will receive notifications in Spanish, for example.

If all customers on your instance understand the specific language that you want to set, you can safely edit the Invitation notification, because all new customers will receive the notification according to what you've edited. Otherwise, if you support different languages, the best option is to keep using English as the default for the invitation.

Regards,
Angélica

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