When updating a request with a public comment

When a reporter reports an issue to Jira service desk and me as an admin comments with a public comment I would like the reciepent of the comment, ie the reporter to see the whole history in the email that JSD sends out to the reporter. 

 

Right now the reporter can only see the 1st comment and to see the whole history the need to log in to JSD. 

 

Can I somehow enable for the reporters to see the whole chain of history every time I comment a ticket with a public comments with all the previous public comments?

1 answer

0 votes
Ivan Tovbin Community Champion Dec 11, 2017

Hi Ashish,

Unfortunately there is not way you can put all your comment history in your customer notifications. This feature is simply not available our of the box for Jira.

However you can use Email This Issue plugin to do it. Among other cool features it allows you to configure custom email templates that can include all your comment history,

Hope this helps.

Cheers,

Ivan

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,289 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you