When raising a request type, I want this request automatically to be sent to an email adress

When a customer raises a request I want Jira Service desk Cloud to automatically send an email with the content of this raised request to a specific set email-adress.


How can I configure this? 

4 answers

0 vote
Susan Hauth Community Champion Sep 27, 2017

Hi Ashish,

If Internal, set up that user with the email address and add them to the notifications list under "Issue created" Note that user would have to be a licensed user (but not necessarily an agent)

But if you're trying to send it to an external customer who is not licensed that's trickier. 

Which are you trying to do?


0 vote

FYI, moved this post into the Jira Service Desk collection. 

Hi Susan


Thanks for the help. 


I'm trying to send it to an external emailadress. 



0 vote
Jack Brickey Community Champion Nov 07, 2017

You could consider having IT create an email and forwarding. Depending on your desired notification scenarios this could work. Example:

  1. Create jsd.notify@urcompany.com in your mail system w/ email forwarding to a distribution list
  2. Add jsd.notify as a user in JSD
  3. set up the desired notifications for jsd.notify

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