It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When issue is under "Waiting For Customer" I want trigger an auto alert to my customer. Edited

When issue is under "Waiting For Customer" I want trigger an auto alert on e mail to my customer requesting them to share an update on it else issue will be resolved after 24hrs or 48hrs.

 

Agenda is to keep the customer posted about the issue they have raised it, even if they are not accessing the JIRA tool.

 

Can anyone help me to do it on the JIRA Automation, if anyone has done it already kindly share your knowledge.

2 answers

If you have Script runner plugin, we can send custom emails on the post function of Waiting for Customer transition. Please refer this:

https://community.atlassian.com/t5/Answers-Developer-Questions/script-runner-send-custom-email-To-Issue-Fields/qaq-p/563811

Thanks Mahesh, I Will work on it and get back to you for further help.

0 votes
Jack Community Leader Mar 05, 2018

You can use built in automation to achieve this. Simply something like 

when: issue transitions to WF

If: leave blank or pick a condition 

then: send email to customer and construct your body

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

270 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you