When issue is under "Waiting For Customer" I want trigger an auto alert to my customer.

[Sulaiman Usmani]

When issue is under "Waiting For Customer" I want trigger an auto alert on e mail to my customer requesting them to share an update on it else issue will be resolved after 24hrs or 48hrs.

Agenda is to keep the customer posted about the issue they have raised it, even if they are not accessing the JIRA tool.

Can anyone help me to do it on the JIRA Automation, if anyone has done it already kindly share your knowledge.

[Mahesh S]

If you have Script runner plugin, we can send custom emails on the post function of Waiting for Customer transition. Please refer this:

https://community.atlassian.com/t5/Answers-Developer-Questions/script-runner-send-custom-email-To-Issue-Fields/qaq-p/563811

[Sulaiman Usmani]

Thanks Mahesh, I Will work on it and get back to you for further help.

[poornima kirubakaran]

Sure @Sulaiman Usmani :)

[Jack Brickey]

You can use built in automation to achieve this. Simply something like 

when: issue transitions to WF

If: leave blank or pick a condition 

then: send email to customer and construct your body

[Sulaiman Usmani]

Thanks Jack