When does the option to contact administrator shows to customers?

Hello,

 

I know the setting to setup contact administration option, however not sure where this form displays to test it out.

Need help to understand where the option to contact admin displays in JIRA Service desk 3.4.0

1 answer

1 accepted

0 vote

Hi Rashmi,

I do not believe that this form will present itself anywhere within the customer portal login or subsequent pages that users in the customer role would see in  Jira Service Desk instance.

This particular form is not specific to Service Desk, but rather Jira Core.   From what I have found about this, this form can be reached by a link on the initial login page for your other Jira Core/Jira Software/Jira Service Desk Agents login page.   

jiraadmincontact1.png

It is also possible that your Jira instance might display a link to this should a user encounter a severe stacktrace error within the use of Jira, but this is not something easily reproduced in most cases.

I hope this helps,

Andy

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

56 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot