When creating a case in Service Desk is there a way to email all members of the component assigned?

I see easily how to add one single user, everybody who can work a ticket or the component lead, but I have not seen any way of how to email everybody that is in that component, and only that group.

3 answers

1 accepted

I came up with a workaround making the component lead email address the group email. However, the emails are still not going out. Also, when looking at the notification helper it does not even show that it is even checking for the component lead.

Edit- this issue seemed to resolve itself, and emailing component lead as the group email address works just fine now.

If you are not satisfied of what can be configured by standard Notification Schema you may want to try Notification Assistant plugin for JIRA

Would this add-on for sure be able to send an email when a ticket is created to everyone in a component based on the component assigned through the ticket creation? I have reviewed the documentation and this did not appear clear to me

Anyone else have any input on this?

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