Thanks JP. I've got to replace Zendesk for a few divisions within my agency and we currently use Cisco Finesse for our call center (my specialty). I know Jira will do well, we are reaching out to Atlassian now for a demo. We need this primarily for customer to agent ticketing and web knowledge base, FAQs and etc. Thanks again for input!
I'm in a non-profit. We didn't have a service desk prior to Jira. It has some drawbacks that a large corporation probably wouldn't tolerate, but for a small shop like mine (~250 seats) it is a great fit. It is easy to set up (at least the next-gen cloud version) and even more important, easy for end users. Everyone here has been impressed with it.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event