Rather than a definition, the service desk portal access defines what the customers can do from the portal view when you apply it to the permission scheme.
In some cases even if you want to grant extra permissions like assign tickets, this won't work anyway since this is a JSD limitation.
I hope it helps.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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