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What the "Service Desk Customer - Portal Access" exactly is?

Hi there,

  It's confused me a while, is it a role or security type?

Screen Shot 2019-11-08 at 2.39.43 PM.png

1 answer

I would say it's a security type.

The is a role customer service desk but what on that image is the portal access which isn't a role.

Rather than a definition, the service desk portal access defines what the customers can do from the portal view when you apply it to the permission scheme.

In some cases even if you want to grant extra permissions like assign tickets, this won't work anyway since this is a JSD limitation.

I hope it helps.

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