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What rights do you need to use @mention ?

The support desk manager can use the @ to mention people, but me (tester) and developers who handle the tickets can't. How can I point the support desk manager (who's also probably the admin) into the right direction of a fix?

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Hi @Richard Dekker ,

Check with your system administrator to see if the user belongs to a group that is currently granted the Browse User permission.

Thanks for the tip I'm trying to reach the admin. Will reply when we tried this solution

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