What permissions do I need to modify core Service desk settings?

[Jamie Dunbar]

We have a demo version of JSD installed. I have the following permissions but cannot see the "settings" tab as shown here

https://confluence.atlassian.com/display/SERVICEDESK/Customize+and+share+your+service+desk

• administrators
• atlassian-addons
• jira-users
• site-admins
• users

[Peter Van de Voorde]

Hi Jamie,

You need to add yourself to the Service Desk Team Project Role:

https://confluence.atlassian.com/display/SERVICEDESK/Users,+groups+and+project+roles

Best regards,

Peter

[Jamie Dunbar]

Thank you for the reply but this hasn't worked. I created the service desk and according to this...

https://confluence.atlassian.com/display/SERVICEDESK/Users,+groups+and+project+roles

By default, the user who creates a service desk project is in the Service Desk Teamand Administrators role.

 Which didn't happen. I am now in the group

http://www.awesomescreenshot.com/image/233081/71e3e116cca01038744f65e8cfb6061f

But still in the same project do not have the settings tab.

[Peter Van de Voorde]

Just a quick question: can you see the other tabs (Queues, People, Reports and SLA's) without a problem?

[Jamie Dunbar]

Yes, I can. http://www.awesomescreenshot.com/image/233131/16575ef5a4e658b035aff3c1b73da787

[Peter Van de Voorde]

Jamie, which version of Service Desk are you running?