What permissions do I need to modify core Service desk settings?

We have a demo version of JSD installed. I have the following permissions but cannot see the "settings" tab as shown here




1 answer

Hi Jamie,

You need to add yourself to the Service Desk Team Project Role:


Best regards,


Thank you for the reply but this hasn't worked. I created the service desk and according to this...


By default, the user who creates a service desk project is in the Service Desk Teamand Administrators role.

 Which didn't happen. I am now in the group


But still in the same project do not have the settings tab.

Just a quick question: can you see the other tabs (Queues, People, Reports and SLA's) without a problem?

Jamie, which version of Service Desk are you running?

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