What permissions do I need to modify core Service desk settings?

We have a demo version of JSD installed. I have the following permissions but cannot see the "settings" tab as shown here

 

https://confluence.atlassian.com/display/SERVICEDESK/Customize+and+share+your+service+desk

 

1 answer

This widget could not be displayed.

Hi Jamie,

You need to add yourself to the Service Desk Team Project Role:

https://confluence.atlassian.com/display/SERVICEDESK/Users,+groups+and+project+roles

Best regards,

Peter

Thank you for the reply but this hasn't worked. I created the service desk and according to this...

https://confluence.atlassian.com/display/SERVICEDESK/Users,+groups+and+project+roles

By default, the user who creates a service desk project is in the Service Desk Teamand Administrators role.

 Which didn't happen. I am now in the group

http://www.awesomescreenshot.com/image/233081/71e3e116cca01038744f65e8cfb6061f

But still in the same project do not have the settings tab.

Just a quick question: can you see the other tabs (Queues, People, Reports and SLA's) without a problem?

Jamie, which version of Service Desk are you running?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Monday in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

210 views 6 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you