What permissions do I need to modify core Service desk settings?

We have a demo version of JSD installed. I have the following permissions but cannot see the "settings" tab as shown here

 

https://confluence.atlassian.com/display/SERVICEDESK/Customize+and+share+your+service+desk

 

1 answer

Hi Jamie,

You need to add yourself to the Service Desk Team Project Role:

https://confluence.atlassian.com/display/SERVICEDESK/Users,+groups+and+project+roles

Best regards,

Peter

Thank you for the reply but this hasn't worked. I created the service desk and according to this...

https://confluence.atlassian.com/display/SERVICEDESK/Users,+groups+and+project+roles

By default, the user who creates a service desk project is in the Service Desk Teamand Administrators role.

 Which didn't happen. I am now in the group

http://www.awesomescreenshot.com/image/233081/71e3e116cca01038744f65e8cfb6061f

But still in the same project do not have the settings tab.

Just a quick question: can you see the other tabs (Queues, People, Reports and SLA's) without a problem?

Jamie, which version of Service Desk are you running?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

990 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot