Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

What is the typical time it takes for a customer email to create a ticket?

dplourde@pssproducts.com
dplourde@pssproducts.com May 17, 2018

When a client emails Service Desk, How long should it take before I see the new Open Request in Service Desk?

Answer
Watch
Like Be the first to like this
349 views

1 answer

0 votes
Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 17, 2018

Hi,

Should be very quick.  There no built-in delays, so should up in minutes or seconds.

Susan

View More Comments
dplourde@pssproducts.com
dplourde@pssproducts.com May 17, 2018

Thank you, we are not having those results.  It is taking an hour between customer sending email and Ticket appearing in service desk.

Any Suggestions on what we may have configured incorrectly?

Like
Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 18, 2018

Are you cloud or server?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events