What is the recommended hardware configuration JIRA Service Desk + Confluence on premise setup ??

We are looking for on prem setup of JIRA Service Desk + JIRA Confluence hence want to know what would be the best recommended hardware configuration JIRA Service Desk + Confluence on premise setup (Combined) ??

 

Approx JIRA users/agent Not more that 150.

Approx daily tickets around 300 to 400.

We are using customized form for ticketing with enhanced with add-on (Dynamic intenso + Scrip runner) also using few Automation rules.

All users are on LAN.

 

Please revert asap.

 

2 answers

1 vote

See https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html and https://confluence.atlassian.com/enterprise/jira-sizing-guide-461504623.html

If you're running them on the same server, then, in terms of memory, you can simply add the two requirements together (e.g. if the guide says 2Gb for Confluence and 4 for Jira, you need 6), but you only need to allow the same space for the operating system.  The CPU calculation is a lot harder, but I'd take the more powerful one and add a bit if possible.

We are about to setup JIRA Service desk server version and Confluence but want to know whether both can be installed on the sa me server or not if yes then what could be the recommended hardware for Max 150 agent team size (Including customer & Support staff) with daily 300 to 350 tickets flow and few custom add-ons like Dynamic form, script runner. Please do revert asap.

Jack Brickey Community Champion Oct 17, 2017

@Abhijit, you seem to have reposted your question as an answer? Did you see the info from @Nic Brough [Adaptavist]

@Jack Brickey Nic's response will show at the top as it's been voted up even though Abhijit's answer was posted earlier, so I believe that's what has happened here.

Jack Brickey Community Champion Oct 17, 2017

@Shannon Spaniol, yep understood. Just wanted to hear if Abhijit’s questions were answered.

@Jack Brickey Got it! Thanks for following up. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

780 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you