What is the recommended hardware configuration JIRA Service Desk + Confluence on premise setup ??

Abhijit Kirdat October 16, 2017

We are looking for on prem setup of JIRA Service Desk + JIRA Confluence hence want to know what would be the best recommended hardware configuration JIRA Service Desk + Confluence on premise setup (Combined) ??

 

Approx JIRA users/agent Not more that 150.

Approx daily tickets around 300 to 400.

We are using customized form for ticketing with enhanced with add-on (Dynamic intenso + Scrip runner) also using few Automation rules.

All users are on LAN.

 

Please revert asap.

 

2 answers

1 vote
Nic Brough -Adaptavist-
Community Leader
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October 17, 2017

See https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html and https://confluence.atlassian.com/enterprise/jira-sizing-guide-461504623.html

If you're running them on the same server, then, in terms of memory, you can simply add the two requirements together (e.g. if the guide says 2Gb for Confluence and 4 for Jira, you need 6), but you only need to allow the same space for the operating system.  The CPU calculation is a lot harder, but I'd take the more powerful one and add a bit if possible.

0 votes
Abhijit Kirdat October 16, 2017

We are about to setup JIRA Service desk server version and Confluence but want to know whether both can be installed on the sa me server or not if yes then what could be the recommended hardware for Max 150 agent team size (Including customer & Support staff) with daily 300 to 350 tickets flow and few custom add-ons like Dynamic form, script runner. Please do revert asap.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 17, 2017

@Abhijit Kirdat, you seem to have reposted your question as an answer? Did you see the info from @Nic Brough -Adaptavist-

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 17, 2017

@Jack Brickey Nic's response will show at the top as it's been voted up even though Abhijit's answer was posted earlier, so I believe that's what has happened here.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 17, 2017

@Shannon S, yep understood. Just wanted to hear if Abhijit’s questions were answered.

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 17, 2017

@Jack Brickey Got it! Thanks for following up. 

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