What is the best way to store employee ID in JIRA Service Desk?



We've recently switched to JIRA Service Desk and one of the most common requests is to reset a password. The service desk employees have typically used data sourced from our HR system to verify the end user. In the old system this was phone number, location and employee ID among others presented on the call view screen. I've sourced the phone number and location from our Oracle based HR system using nFeed. But to me this could be an ongoing request for more information that is being replicated in each call.


What is the best way to retrieve the data but not necessarily store it with each issue? The data is only really used at that time and then is never needed again. What is the potential problem of storing this data with each issue? We resolve between 4500-5000 calls per month.



1 answer

I am looking for something in similar too.

I want to store employee details like s/w serial numbers, etc

Is there any add-on or plugin?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

413 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you