We've recently switched to JIRA Service Desk and one of the most common requests is to reset a password. The service desk employees have typically used data sourced from our HR system to verify the end user. In the old system this was phone number, location and employee ID among others presented on the call view screen. I've sourced the phone number and location from our Oracle based HR system using nFeed. But to me this could be an ongoing request for more information that is being replicated in each call.
What is the best way to retrieve the data but not necessarily store it with each issue? The data is only really used at that time and then is never needed again. What is the potential problem of storing this data with each issue? We resolve between 4500-5000 calls per month.
More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the free Certification Prep Course by 30 June 2019 (earlier ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events