Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What is the best way to get the supervisor of the reporter?

I am new to Jira Service desk and we are looking at transitioning to Jira Service desk.  We have some approvals for Service request that will need to go to the requestors supervisor/manager.  how do I get that information.  I know if it stored in Active Directory but I don't know how to access it in Jira Service Desk.  We are currently Data Center but looking at cloud.

 

Thanks

 

Dan

2 answers

0 votes

Hi Dan,

There are post workflow functions where you can read the user's properties and place them into a field.  Look at Jira Misc Workflow Extensions OR Jira Workflow Toolbox.

That's how we manage.

Susan

0 votes
Payne Community Leader Jun 26, 2019

We use and really like Active Directory Attributes Sync We are doing exactly what you mention - accessing that attribute for purposes of approvals.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,151 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you