We have 5 agents Service Desk running on 2000 user JIRA license scheme. If we want to install a service Desk plugin, what license tier should we match? (JIRA users or Service Desk agents)
As the second version from the Service Desk licence (Agent-based) the customers don't count on the JIRA license (Where they only have access to the Customer Portal and are not able to log in on the JIRA UI). You can go ahead with the license for 4-5 Agents as described on the following link:
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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