We have 5 agents Service Desk running on 2000 user JIRA license scheme. If we want to install a service Desk plugin, what license tier should we match? (JIRA users or Service Desk agents)
As the second version from the Service Desk licence (Agent-based) the customers don't count on the JIRA license (Where they only have access to the Customer Portal and are not able to log in on the JIRA UI). You can go ahead with the license for 4-5 Agents as described on the following link:
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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