What is the applicable license scheme for JIRA Service Desk Plugins?

We have 5 agents Service Desk running on 2000 user JIRA license scheme. If we want to install a service Desk plugin, what license tier should we match? (JIRA users or Service Desk agents)

1 answer

0 votes
Paulo Hennig Atlassian Team Aug 14, 2015

Hello Chamara,

As the second version from the Service Desk licence (Agent-based) the customers don't count on the JIRA license (Where they only have access to the Customer Portal and are not able to log in on the JIRA UI). You can go ahead with the license for 4-5 Agents as described on the following link:

https://www.atlassian.com/licensing/service-desk#serverlicenses-4

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

18,475 views 13 31
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you