What is the applicable license scheme for JIRA Service Desk Plugins?

We have 5 agents Service Desk running on 2000 user JIRA license scheme. If we want to install a service Desk plugin, what license tier should we match? (JIRA users or Service Desk agents)

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Paulo Hennig Atlassian Team Aug 14, 2015

Hello Chamara,

As the second version from the Service Desk licence (Agent-based) the customers don't count on the JIRA license (Where they only have access to the Customer Portal and are not able to log in on the JIRA UI). You can go ahead with the license for 4-5 Agents as described on the following link:


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