What is a Agent at JIRA Service Desk?

Daniel Raul Diez September 16, 2014

I have in my security:

  • Administrators
  • Developers
  • User
  • Service Desk Customers
  •  Service Desk Team

Who of these is a Agent ?. or is other type of user.

Thank for everything.

1 answer

2 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 16, 2014

Service Desk Team - the ones who are expected to interact with the customers, deal with some of the service requests and talk to 2nd/3rd/4th line when they can't handle it themselves.

Daniel Raul Diez September 16, 2014

Then I need to pay for each user who is added to the security group "Service team members" , no ?

Thank for everything.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 16, 2014

Yes, you do, they are agents.

Daniel Raul Diez September 16, 2014

Thank. wink

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