What is a Agent at JIRA Service Desk?

I have in my security:

  • Administrators
  • Developers
  • User
  • Service Desk Customers
  •  Service Desk Team

Who of these is a Agent ?. or is other type of user.

Thank for everything.

1 answer

2 votes

Service Desk Team - the ones who are expected to interact with the customers, deal with some of the service requests and talk to 2nd/3rd/4th line when they can't handle it themselves.

Then I need to pay for each user who is added to the security group "Service team members" , no ?

Thank for everything.

Yes, you do, they are agents.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,232 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you