When setting up access for clients to your Service Desk, a user can share their issue with others. One of the options is "Other customers in their organization". How is "organization" identified or defined? How does JIRA know who other members of their organization are?
Hi Ada,
According to Atlasssian documentation : "Organizations are groups of customers that are shared across projects".
Also according to another documentation :
"Service teams can :
And the value of this feature extends to your customers, too. They can view and share each other’s requests and also sign up to receive notifications. Learn more about how to set it up."
"How does JIRA know who other members of their organization are" => You define organization. It is fully configurable.
Hope it helps.
Cheers
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When I asked this question, it was more from a configuration perspective - I didn't see where Organizations appeared or where they tied in to users, since there is no concept of "Organization" in a user's profile.
Now I see that it is simply a top-level organizing principle for the Customers list in Service Desk. You create an organization, manually enter a list of user names or email addresses (there is no auto-complete), and then users are listed under their organization.
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