I am testing something out in JIRA. I have an account with my company that I am a site admin for. I made another account which acts as my customer account so that I can see what a customer sees when I change certain settings or permissions. So I added my personal/customer account to a specific project through that project making me a portal customer. When I log in using my customer account I get into the customer portal but I cannot see the project that I am a customer for. I cannot create issues either. How do I get my customer account to be able to view issues and create issues through the customer portal as a portal customer? Do I have to give my portal customer account a service desk customer project role? Please help. Thanks.
Having portal access is half the battle you need to ensure that the customer is added as a customer in the desired project(s). Migrating a portal only JSD user to a Jira user results in them having application access which is a paid license.
Is it possible that these customers that were added to my agents project because a lot of these customer would email in trouble tickets using the email channel set up by my agent for his project? Therefore when these new customers send a trouble ticket via email channel JIRA automatically makes them a portal customer for that specific project? Is that correct?
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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