What controls whether a "comment" dialog pops up on Service Desk workflow transitions?

I'm using the standard Service-desk supplied workflow for " Service Desk Service Request Fulfilment"

When I transition from Waiting for Support to Waiting for Customer, I get a dialog/screen that lets me email a comment to the customer.

When I transition in the other direction, no such dialog/screen pops up.

But in the workflow editor, there is no screen specified for either of those transitions.

So what is controlling this?

 

1 answer

0 votes
Micky CARITTE Community Champion Nov 29, 2017

Hi Martin,

The comment field is automatically added to transition screens which might be why it's added in a single transition. Can you please let me know if that precise transition is using a screen? When no screen is supplied, comments should not appear!

Cheers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

385 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you