What controls whether a "comment" dialog pops up on Service Desk workflow transitions?

I'm using the standard Service-desk supplied workflow for " Service Desk Service Request Fulfilment"

When I transition from Waiting for Support to Waiting for Customer, I get a dialog/screen that lets me email a comment to the customer.

When I transition in the other direction, no such dialog/screen pops up.

But in the workflow editor, there is no screen specified for either of those transitions.

So what is controlling this?


1 answer

0 votes
Micky Caritte Community Champion Nov 29, 2017

Hi Martin,

The comment field is automatically added to transition screens which might be why it's added in a single transition. Can you please let me know if that precise transition is using a screen? When no screen is supplied, comments should not appear!


Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

444 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot