What Service Desk notifications will receive a Customer if disabled global SD notifications?

Quotation from this page:

If the Notifications setting for JIRA Service Desk is disabled, 
the JIRA notification scheme works as defined for all events 
and users (including customers).

Here I understand that customers would be notified according to the appropriate project's Notification Scheme.

 

Quotation from another page:

If the Notifications setting for JIRA Service Desk is disabled, 
agents will continue to receive notifications as part of the 
JIRA notification scheme; however, customers will only receive notifications 
if they are working on an issue in a public project.

Here I understand customers would be notified based on the appropriate project's Notification Scheme only if it is a public project.

I guess the second quotation is a more complete one, as it states the same than the first one, but adds that there are more restrictions. If that's the case, I think the documentation from the first page should be updated to reflect this important information.

What is the most correct description of both?

1 answer

1 accepted

0 vote

I've noticed that users won't receive notifications unless they have Browse Project permission.

That's why SD customers -who are restricted to Customer Portal access- cannot be notified if JIRA Service Desk global Notifications are disabled, except for public projects.

If JIRA Service Desk global Notifications are enabled, then they will receive notifications on the following events:

SD_notifications.jpg

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

788 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you