We cannot get to the atlassian.com website. ISP says that traffic is blocked Prolexic - HELP!

We cannot get to the atlassian.com website. ISP says that traffic is blocked Prolexic -

Prolexic is owned by Akamai and is a DDoS mitigation service that Atlassian most likely uses and is blocking our access from my company.  Atlassian need to work with Prolexic to allow our web traffic thru. We need the Atlassian network team to with with us at HSS.edu & with Prolexic at the same time to resolve this issue.

We are a potential new customer to Jira and cannot use the service until this issue is resolved.

Thanks

1 answer

0 vote

I suspect this is more a case of you persuading Prolexic that you are not a threat.  They're not just protecting Atlassian.

However, if you want the official line from Atlassian, raise a support call with them over at https://support.atlassian.com/contact

We're end users like yourself, we can't help you with systems we have no access to.

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