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We Want migrate data from Oracle right now cloud instance to Jira service Desk cloud

Hello ,


We are planning to migrate data from Oracle right now cloud instance to Jira Service desk cloud . Can anyone help me with the steps for successful migration.


Thanks & Regards,


1 answer

0 votes

Hello @Mahesh Kallepalli ,

Thanks for reaching out to the community, and the main bit of quick advice I can offer for a smooth migration is to build out a plan using the following documentation we have that gives a comprehensive guide on how to migrate from jira Server to Jira Cloud:


@Earl McCutcheon 


We have attachments nearly 10,000 how they have been imported that is one of many challenge for us . Please guide us in right path to import attachments.

Hi @Mahesh Kallepalli ,

Where are you getting stuck and what errors are you seeing?

For Attachments specifically, The details on creating the attachment zip on the server side are first covered at "Step 3: Back up your Jira Server attachments, project avatars, and logos" this step details how to create the attachment file needed for the import later on with an expandable section titled "Show me how" that gives an linux based example command on how to create the .zip file:

> Show me how 

There’s no one specific way to back up the data directory, butBacking up data outlines a few methods to consider.

An example command that can be run from a *nix server:

cd <Jira Home Dir> 
zip -r logos/ data/avatars/ data/attachments/

Once the ZIP file is created, you’ll need to transfer the file from your server to the local workstation you’re using. Some common methods of doing this include using SFTP, rsync, wget, and curl.

Then the next section "Step 4" the details of importing the attachment is covered at point 8 during the import, which occurs after the first confirmation screen

7. When the import is complete, you'll be taken to a confirmation screen.

8. From here, if you still need to import your media (attachments, logos, and project avatars) choose Import media. You'll need to return to the Import and Export page before managing application access. If you've already completed this step, or aren't planning to import your media, you can skip to step 6 by clicking the link to Grant application access.

Then the section "Step 5: Import your Jira Server media into Jira Cloud" and tehe Trouble shooting segment in this section goes into detail on the steps necessary to import the attachments.

Step 5: Import your Jira Server media into Jira Cloud

  1. (If not already) log in to your new Jira Cloud site with site-admin permissions.

  2. Click Jira Settings > System.

  3. In the Import and Export section, click Restore system.

  4. Choose Import media and then find and select the media ZIP you created and downloaded in Step 3: Back up your Jira Server attachments, project avatars, and logos.
  5. This will take you to a page where you can track your import progress. It may take a while for your import to finish, depending on the size of your file.
  6. When the import is complete, you'll be taken to a confirmation screen.
  7. From here, if you still need to import more media, repeat this step until all media files are imported. Note that you may want to test that all media was imported successfully in a new tab before importing the next batch of media.

Troubleshooting this step

If your large file import fails 

Large attachment files may not import properly and can take a long time to complete.

If your file is larger than 10 GB, you may need to split up the backup into 2-5 GB chunks instead and then import each one separately. The file structure should be: 
└─── data 
  ├── attachments 
  │   ├── ProjectKey1 
  │     │ └── 10000 
  │      │ ├── IssueKey-1 
  │      │ ├── IssueKey-2 
  │     │ └── IssueKey-3 
  │   ├── ProjectKey2 
  │   └── ProjectKey3 
  └── avatars 
└── logos 
└─── data 
  └── attachments 
    ├── ProjectKey4 
    ├── ProjectKey5 
    └── ProjectKey6 
└─── data 
  └── attachments 
    └── ProjectKey#

See How to import only part of a Jira export into Jira Cloud for more instructions.


If the attachment import stalls out:

During the attachment import step, there are a few distinct phases, including uploading, processing, and the actual import. Large attachment files may be interrupted during the processing phase. You can identify this if the page reloads suddenly and there's no further progress or message shown.

If everything is okay, after the processing step you should see a message like:


This will import non-database content (such as attachments and avatars) into your Jira instance. You should only do this after a full database import because the full import will remove any existing data that you import using this page.

This operation could take anywhere from several minutes to several hours depending on the size and number of attachments.

Note that this operation cannot be undone.

This indicates the processing is completed. From here, click the Proceedbutton to finish importing your attachments.

If you notice that the import failed during the processing step, the solution is todivide the attachments into smaller ZIP filesand import each file separately.


Earl ,

I need help in importing attachments through .CSV file as I will get "Oracle right now cloud" data in .CSV file . I have to upload that attachments to "JSD Cloud"

Hi @Mahesh Kallepalli ,

Thanks for the clarification as the CSV import of attachments is going to be a different process all to gather.

The primary issue faced when importing an attachments via CSV is that the attachment needs to be hosted in a location accessible by the cloud site that the issues are being imported into. 

You can either make the source system anonymously accessible so that there is no password prompt required to access the issues hosting the images OR the following KB article gives an example on how to pass the username and password into the URL of the hosted image in the CSV file to bypass the login requirements:

Please check this out and let me know if you have any additional questions.


@Earl McCutcheon 


I highly appreciate for your response this might bit help full , Is there any way we can upload bulk attachments through URL . 

Hey @Mahesh Kallepalli ,

Absolutely, for an issue with multiple attachments do a separate column for each attachment, and map all the attachment columns to the attachment field on import.

EXE, a super simplified CSV would look something like the following where issue 1 has two attachments and issue 2 only has a single attachment:

Summary of issue 1,Description,URL1,URL2
summary issue 2,description,URL1,


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