This is going to sound like a strange question but how can an outside user get added as a registered Service Desk Customer in Jira Service Desk?
I'm asking because neither me, nor apparently any of my colleagues, setup a particular customer as a user, yet somehow this person used our [still being developed] system to submit a request to us.
We don't want to ask him how he did this because it would make us look foolish but it is indeed a real mystery.
So what are the ways a person could get added as a Jira Service Desk customer?
it is indeed possible for customers to create accounts for themselves. Please take a look at:
You probably have project-level restriction set to Anyone and global account self-creation allowed.
Your supposition is what I initially thought too but when I looked at Customer permissions, here's what I found:
And in Global Permissions we have them just as tightly locked down.
Here's what we now think must have happened, though this is purely a theory at this point:
Our customer also uses Jira Service Desk. When our contact there e-mailed me and another user, somehow within the Atlassian infrastructure, it saw that my e-mail address was registered as the custom contact one with our instance of Jira Service Desk. As such, it then added:
- Our customer (the corporate entity)
- Our contact (an individual with an e-mail address)
as Jira Service Desk customers within our JSD project.
I know this sounds incredible but it's our only possible explanation for how this phenomenon occurred.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs