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Want to link tickets to knowledge base id

We get around 50% ticket of the same kind which often has same resolution/RCA steps. Can I create knowledge base containing unique ticket id or reference id which can be linked to tickets?

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Deleted user May 03, 2018

Hi @abhishekkhare_rivigo,

Do you have a knowledge base on Confluence set up already?

Thanks

Not yet. Setting this up. Any important points to keep in mind before getting started.

Thanks

Deleted user May 03, 2018

If you follow the documentation I have linked above the set up should be fine. Let me know how it goes though :)

Hope this helps

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