Thanks for the reply. I am fairly new to the JIRA world, I took the JIRA Boot Camp last month and I'm still learning about the filters. You are correct, it is for the Dispatch Agent. We have one person responsible for assigning the ticket to the proper assignnee. Could you give me an example of the what the filter would look like?
At your service,
project = <projectname> and status = Open and assignee is EMPTY
Save the Filter
Then you can make a subscription.. SEnd to your dispatch person (may need a group or role ). Select Advanced for scheding - Use cron expression to fire off every 5 minutes. Something like this:
0 00/5 9-17 ? * MON-FRI
That fires off every 5 mintues Monday to Friday from 9 to 5.
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