Yes, unless you grant the customers access to JIRA itself. That will need a JIRA license though.
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internal users can certainly can be provided full browse permissions. Customer cannot.
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Thank you Jack, do you know what permission is required? I do not want them to have to be a service desk agent, but want them to see the SLAs.
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Give them browse permissions. Example if you have the JIRA-users group then give them browse permissions. If you want the to be able to comment add that as well. It should be clear when you get to the permissions page.
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Hi Jack,
if I grant browse permission to let say group Engineers, they can go through linked issue to Service desk ticket to watch details, but SLAs are not shown to them. Any solution please?
Jan
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@Jan Odvárka, sorry for late response. I was cleaning out my inbox and found this unread mail.
Collaborators can't see the SLA it appears. Not sure why this would be a restriction but appears to be the case.
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