In Jira Service Desk, I want a user to see all the tickets (in the portal).
The tickets were not created as "private". In fact, the privacy of the ticket is not even established in the portal.
But nevertheless the users can not see. They can only see what they created.
Surely it is a matter of permissions, I do not know where to configure.
Could you help me.
Thank you very much.
By default, all tickets created in Service Desk are visible to only the ticket's reporter on the customer portal.
For tickets to be visible to other users, they need to be shared with individuals or an organisation. See Atlassian documentation for more info on:
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events