It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Visibility of Tickets in portal

In Jira Service Desk, I want a user to see all the tickets (in the portal).
The tickets were not created as "private". In fact, the privacy of the ticket is not even established in the portal.
But nevertheless the users can not see. They can only see what they created.
Surely it is a matter of permissions, I do not know where to configure.

Could you help me.
Thank you very much.

1 answer

Hi @mlanguasco,

By default, all tickets created in Service Desk are visible to only the ticket's reporter on the customer portal.

For tickets to be visible to other users, they need to be shared with individuals or an organisation. See Atlassian documentation for more info on:

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

ANNOUNCING: Early access ITSM features in Jira Service Desk

Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...

852 views 12 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you