Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Visibility of Flags on tickets which populate Kanban board via Jira Service Desk project?

Not sure if this is a bug but when I visit the Kanban board we use (which has pulled tasks in from Jira Service Desk) the flags are always public and never private. 


Is this something that can be adjusted? A bug? 


Any additional information will be helpful.


Thank you,

Joshua Jenks

Nolte Care Manager

1 answer

0 votes

Hello Joshua,

Thank you for reaching out to Atlassian Community and also thank you for reporting this issue to us.

I tested on my local site and when adding a flag with a comment, it will be visible in the customer portal and customers also receive a notification. Based on that, I created a bug for our dev team to check why the internal comment when adding a flag is shown in the portal:

The Flag option is currently not available for Service Desk, it’s a feature for Software projects. We have a feature request suggesting the implementation of this ability:

For the bug, please click on “This affects my team” and for the feature click on Vote. Also, watch both to receive future updates.

The workaround, for now, is to add the flag with no comments and then add a new internal comment.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,187 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you