Is it possible to view related KB Articles once the ticket has been created? It would be good for people on our service desk to be alerted to known issues etc. So when they are allocated a call, they can potentially close it by quickly look at some troubleshooting tips.
I guess some sort of link from the Ticket Screen would be ideal?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs