Is it possible to view related KB Articles once the ticket has been created? It would be good for people on our service desk to be alerted to known issues etc. So when they are allocated a call, they can potentially close it by quickly look at some troubleshooting tips.
I guess some sort of link from the Ticket Screen would be ideal?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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