is there a way to view all tickets an agent has worked on (not just the one that are currently assigned to them)? For example if Agent A worked on a tickett but could not resolve it and they assign it to someone else - how do I see ALL tickets that agent A worked on?
Hi Daniel,
You can find tickets that are currently and used to be assigned to an agent with a jql query such as:
assignee was "agent_name"
Take a look at the following for more information:
Advanced searching - operators reference
Solved: What issues have a I worked on?
Cheers,
Branden
Thanks - I got an error message using Assignee was but was able to use assignee was in
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Hi Daniel,
I'm glad you were able to use was in. That's definitely odd you weren't able to use assignee directly. Do me a favor and take a look at JRASERVER-28091 and see if that matches your scenario when trying to search using assignee was and if so please vote on the issue to add impact.
Cheers,
Branden
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