is there a way to view all tickets an agent has worked on (not just the one that are currently assigned to them)? For example if Agent A worked on a tickett but could not resolve it and they assign it to someone else - how do I see ALL tickets that agent A worked on?
I'm glad you were able to use was in. That's definitely odd you weren't able to use assignee directly. Do me a favor and take a look at JRASERVER-28091 and see if that matches your scenario when trying to search using assignee was and if so please vote on the issue to add impact.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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