View all tickets and agent worked on in service desk

is there a way to view all tickets an agent has worked on (not just the one that are currently assigned to them)?  For example if Agent A worked on a tickett but could not resolve it and they assign it to someone else - how do I see ALL tickets that agent A worked on?

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Hi Daniel,

You can find tickets that are currently and used to be assigned to an agent with a jql query such as:

assignee was "agent_name"

Take a look at the following for more information:

Advanced searching - operators reference

Solved: What issues have a I worked on?

Cheers,

Branden

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