is there a way to view all tickets an agent has worked on (not just the one that are currently assigned to them)? For example if Agent A worked on a tickett but could not resolve it and they assign it to someone else - how do I see ALL tickets that agent A worked on?
I'm glad you were able to use was in. That's definitely odd you weren't able to use assignee directly. Do me a favor and take a look at JRASERVER-28091 and see if that matches your scenario when trying to search using assignee was and if so please vote on the issue to add impact.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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