View all tickets and agent worked on in service desk

Daniel Connolly September 13, 2017

is there a way to view all tickets an agent has worked on (not just the one that are currently assigned to them)?  For example if Agent A worked on a tickett but could not resolve it and they assign it to someone else - how do I see ALL tickets that agent A worked on?

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somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 14, 2017

Hi Daniel,

You can find tickets that are currently and used to be assigned to an agent with a jql query such as:

assignee was "agent_name"

Take a look at the following for more information:

Advanced searching - operators reference

Solved: What issues have a I worked on?

Cheers,

Branden

Daniel Connolly October 9, 2017

Thanks - I got an error message using Assignee was but was able to use assignee was in 

somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 9, 2017

Hi Daniel,

I'm glad you were able to use was in.  That's definitely odd you weren't able to use assignee directly.  Do me a favor and take a look at JRASERVER-28091 and see if that matches your scenario when trying to search using assignee was and if so please vote on the issue to add impact.

Cheers,

Branden

Thibaut RIVOALAN March 1, 2022

Thanks. It also works with

assignee was currentUser()

instead

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